1. Introduction

LetsHelp ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered tech support service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Name and email address
Phone number (optional)
Date of birth (to verify age requirements)
Demographic information (for personalization)

2.2 Session Data

During support sessions, we process:

Screen sharing content (what's visible on your screen)
Voice recordings (your conversation with the AI)
Session transcripts and chat history
Technical details about your device

2.3 Usage Data

We automatically collect:

Session start and end times
Duration of each session
Type of issue or assistance requested
Outcome of the session

2.4 Accessibility Data

If you use accessibility features, we store:

Font size preferences
Language preferences
Voice speed settings
High contrast mode preference

3. How We Use Your Information

We use your information to:

Provide personalized tech support during sessions
Improve our AI models and service quality
Communicate with you about your account
Generate usage analytics for facility administrators
Prevent fraud and ensure security
Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All sessions are encrypted in transit using TLS 1.3
Storage: Session data is encrypted at rest using AES-256 encryption
Access: Strict access controls limit who can view your data
Retention: Session transcripts are retained for 90 days by default, unless you choose to keep them longer

5. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

5.1 Human Volunteers

If you request human assistance, relevant session context may be shared with a verified volunteer to help resolve your issue.

5.2 Facility Administrators

For facility accounts, administrators may view aggregated usage data and session history for residents at their facility.

5.3 Service Providers

We use third-party services to operate our business:

Google (for AI processing and authentication)
Stripe (for payment processing)
Vercel (for hosting and infrastructure)

These providers have access to your data only to perform services on our behalf and are obligated to protect it.

5.4 Legal Requirements

We may disclose information if required by law or to protect our rights, property, or safety.

6. Your Privacy Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your account and data
Opt-out: Disable data collection for analytics
Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@letshelp.com or use the settings in your account.

7. AI Training and Improvement

Session data may be used to improve our AI models. We take steps to protect privacy during this process:

Personally identifiable information is removed
Data is aggregated and anonymized
You can opt out of AI training in your account settings

8. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze site traffic
Improve our service

You can control cookie settings through your browser preferences.

9. Children's Privacy

LetsHelp is not intended for users under 18. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Data Retention

We retain your personal information for as long as your account is active. After account closure:

Account information is deleted within 30 days
Session transcripts are retained for 90 days
Anonymous usage data may be retained indefinitely

You can request immediate deletion of your data at any time.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. Your continued use of the Service after changes indicates your acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, please contact:

Email: privacy@letshelp.com
Address: [To be updated]

14. Special Note for Seniors

We understand that privacy can be confusing. If you have questions about how we protect your information, please reach out. A member of our team will explain everything clearly and help you with any privacy concerns.

Family members and caregivers are welcome to contact us on behalf of senior users with proper authorization.